Company Reviews

Analyze software and travel reviews to understand company reputation and customer satisfaction levels. This tool aggregates reviews from multiple platforms to provide comprehensive insights.

This tool is part of our beta Tools API. Contact sales to request increased limits (available to select partners).

POST/v1/tools/research-company-reviews

Endpoint

This endpoint aggregates and analyzes reviews from various platforms to provide insights about customer sentiment.

Required parameters

Name
company_name
Type
string
Description
The name of the company to research.
Name
company_url
Type
string
Description
The website URL of the company.
Name
company_description_summary
Type
string
Description
A one-line description of the company's activities. If you don't know what the company does, use the research-website tool first.

Optional parameters

Name
question
Type
string
Description
A specific research question to answer by analyzing reviews. If left empty, returns a general summary of recent reviews.
Name
output_schema
Type
object
Description
Define the structure of the output you want to receive.

Request

POST

/v1/tools/research-company-reviews

curl -X POST https://api.utopianlabs.ai/v1/tools/research-company-reviews \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "company_name": "Notion",
    "company_url": "https://notion.so",
    "company_description_summary": "All-in-one workspace for notes, docs, and collaboration",
    "question": "What do users say about the learning curve and customer support?"
  }'

Response

{
  "output": "Reviews indicate Notion has a significant learning curve that users describe as 'steep but worth it.' New users report taking 2-4 weeks to feel comfortable with advanced features. Many reviews mention the flexibility can be overwhelming initially. Regarding customer support, reviews are mixed: Plus and Business tier users praise responsive support (typically 24-48 hour response), while free tier users report limited support options. Common complaints include lack of phone support and reliance on community forums. However, users consistently praise the extensive documentation and template gallery as helpful for self-service learning."
}

Structured Output Example

Extract detailed review analysis in a structured format for reporting.

Request with schema

curl -X POST https://api.utopianlabs.ai/v1/tools/research-company-reviews \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "company_name": "HubSpot",
    "company_url": "https://hubspot.com",
    "company_description_summary": "CRM and marketing automation platform",
    "output_schema": {
      "review_summary": {
        "overall_rating": "number (1-5)",
        "total_reviews_analyzed": "number",
        "customer_reviews": {
          "average_rating": "number",
          "top_pros": ["string"],
          "top_cons": ["string"],
          "common_use_cases": ["string"]
        },
        "sentiment_trends": {
          "improving_areas": ["string"],
          "declining_areas": ["string"]
        }
      }
    }
  }'

Structured response

{
  "output": {
    "review_summary": {
      "overall_rating": 4.3,
      "total_reviews_analyzed": 2847,
      "customer_reviews": {
        "average_rating": 4.2,
        "top_pros": [
          "Comprehensive all-in-one platform",
          "Excellent onboarding and training",
          "Strong integration ecosystem",
          "User-friendly interface",
          "Powerful automation features"
        ],
        "top_cons": [
          "Can be expensive for small businesses",
          "Steep learning curve for advanced features",
          "Limited customization in lower tiers",
          "Some features require add-on purchases"
        ],
        "common_use_cases": [
          "Lead generation and nurturing",
          "Email marketing campaigns",
          "Sales pipeline management",
          "Customer service ticketing",
          "Content management"
        ]
      },
      "sentiment_trends": {
        "improving_areas": [
          "Customer support responsiveness",
          "Product stability",
          "Mobile app functionality",
          "Pricing transparency"
        ],
        "declining_areas": [
          "Feature complexity",
          "Onboarding time for enterprises"
        ]
      }
    }
  }
}

Limitations

Limited to public review platforms
Fake reviews can affect accuracy
Cannot access private feedback channels
Historical reviews may not reflect current state